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Questions about a guide, corrections, or partnership enquiries — we read every message.

Common Enquiries

Guide corrections Found an error in a repair guide? Let us know the article and the specific issue.

Missing error codes Can't find a guide for your error code? Request it and we'll prioritise it.

Partnerships Bike shops, manufacturers, or content partnerships — use the form with Subject "Partnership".

Response Times

We aim to reply to all messages within 1–2 business days. For urgent technical questions, please include the exact error code and your e-bike make/model in the subject line.